Ordering & Conditions

analog imperfections

Welcome on the website of analog imperfections.
website address: https://analog-imperfections.com/
company: Hedvig Zsófia Rivó – sole proprietorship
address: rue des Moulins 16, 1800 Vevey, Switzerland
UID number: CHE-483.520.144

Ordering informations

Photographs, illustrations and descriptions of the products are presented with the greatest exactitude, nevertheless they are not contractually binding.

The prices are indicated in Swiss Francs (CHF) on the website.
Prices on product pages do not include shipping and handling costs or eventuel taxes, custom duties.
All discounts and promo codes are valid one time per household, are limited in time, and cannot be combined with any other offer.
Analog imperfections reserves the right to review and change product prices at any time on the website. Products will be invoiced at the price displayed on the website at the time the order was placed and subject to stock availability.

Only products appearing online at the time when the customer visits the website are available for sale and orders are subject to stock availability.
Shipping costs shall be paid in addition to the product price, they are specified before order confirmation.
Confirmed orders cannot be canceled by the customer. An order is only completed after the shipment of the product.
If the ordered product is not available, analog imperfection reserves the right to cancel the order and refund the deposit for the customer.

Orders shipped outside Switzerland may be subject to import taxes and/or customs duties levied by the destination country at the time the shipment reaches the delivered country. Customers will be responsible to pay any import taxes or custom duties for orders shipped outside of Switzerland.

The website uses a dedicated secured payment platform to enter payment data:
SumUp is authorised as a Payment Institution by the Financial Conduct Authority and is Europay, Mastercard and Visa (EMV) and PCI-DSS certified.
This ensures that payments are processed in accordance with the highest security standards.
In case of payment by bank transfer, the customer have to place a proper order (product name, product options, quantity, shipping and billing addresses) by e-mail to info@analog imperfections.com. The order will be evaluated by analog imperfections in function of stock availability.

Products will be sent within 2-3 working days after the successful payment. Once the order has been prepared, it will be shipped to the delivery address indicated on the order. Analog imperfections cannot be held responsible for delays and damage during shipping.
shipping zones and costs:
within Switzerland: free shipping with Swiss Post
to Europe: with Swiss Post or other shipping company completing a registered shipping with tracking number. Analog imperfection applies a flat rate of 25 CHF for european shipping. Delivery time depends on the location and the time it takes to complete the importation process in the country of destination. 

Returns, refunds and exchanges
Analog imperfections only accepts returns and exchanges within 14 days after the shipment date.
Products must be returned complete, together with any accessories, in perfect condition, unworn and unwashed, in its original packaging and with all labels still attached to the products. The customer is responsible for returned goods and pays all related shipping and handling costs of return.

Analog imperfections carefully checks all returned goods and in case of approval, the refund will be made within 10 business days by bank transfer. All shipping fees, taxes or custom duties will be deducted from the product value.

However the returned items do not match the return conditions, analog imperfections makes no refund and the article will be resend to the customer at his own expense.

Sale items cannot be refunded but they can be exchanged with the prior agreement of analog imperfections.

Each item is checked before shipment. Nevertheless, damaged or incorrect products can be returned at the charge of analog imperfections.

All returns have to be announced in advance by sending an e-mail to info@analog-imperfections.com.

postal address for returns:

analog imperfections
Hedvig Rivó
rue des Moulins 16
1800 Vevey

Personal information
Personal data collected by analog imperfections are required to allow proper processing and delivering of orders and payment. Personal data are strictly confidential, and are intended to be used by analog imperfections or its service providers involved in fulfilling the order, in compliance with applicable Privacy laws.

General conditions

Intellectual property rights
All intellectual property rights, in particular copyright and related rights, to this website (text, images, logos, trademarks, files, etc.) are the sole property of analog imperfections or the respective rights holders.

The analog imperfections website may contain links to websites of third parties over whose content analog imperfections has no influence. Analog imperfections accepts no liability for third-party content, and the respective website operator is always responsible for the content of the linked pages.
Likewise, analog imperfections is not liable for websites that link to the analog imperfections website or display it in frames or otherwise use its content.

Updates and changes
Analog imperfections reserves the right to modify the terms and conditions at any time.